NJM Insurance Group Auto Insurance Review [2022]

NJM Insurance Group reviews find the company with a 5 out of 5 for customer satisfaction from J.D. Power and an A+ financial ranking from A.M. Best. NJM Insurance Group auto insurance rates for drivers are significantly less than its competitors, but NJM Insurance Group auto insurance coverage is only available in New Jersey and Pennsylvania. If you live in these two states, enter your ZIP code below to start comparing local auto insurance quotes before you buy a policy with NJM Insurance Group.

UPDATED: Jun 16, 2022Fact Checked

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Written by Rachel Bodine
Insurance Feature Writer Rachel Bodine

Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insurance...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years Leslie Kasperowicz

UPDATED: Jun 16, 2022

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NJM Insurance Group is a New Jersey-based insurer that offers personal auto, commercial auto, workers’ compensation, homeowners, and umbrella insurance. Formed in 1913, NJM has grown to cover more than 850,000 policyholders across New Jersey and Pennsylvania.

No matter who a driver goes with, the best way to compare rates is to get multiple coverage quotes from more than one insurer to cover your vehicles. Enter your ZIP code to get started comparing auto policy pricing.

What is the history of NJM Insurance Company?

NJM was founded in 1913 by a group of factory owners seeking workers’ compensation coverage. The company was initially known as New Jersey Manufacturers Casualty Insurance Company. It was created when industrialization in America was at its peak. Soon after being established in 1913, the company started to sell personal auto insurance.

In 1921, New Jersey Manufacturers Casualty expanded its offerings even further by selling policies for property loss, commercial auto accidents, private automobiles, and homes. These products were sold under the name New Jersey Manufacturers Association Fire Insurance Company. By 1951, the company had changed its name to New Jersey Manufacturers Indemnity Insurance Company, which would be combined with the original New Jersey Casualty Insurance Company in 1965, forming today’s New Jersey Manufacturers Insurance Company, or NJM.

Today, NJM is also one of the few insurers in the United States to offer dividends to policyholders – something the company has done uninterrupted every year since 1918.

NJM continues to be headquartered in West Trenton, New Jersey. The company also has additional offices in northern New Jersey (Parsippany) and southern New Jersey (Hammonton).

For most of its history, NJM focused only on New Jersey. In 2018, however, NJM expanded its services to Pennsylvania residents.

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What are the company’s rankings?

NJM isn’t one of America’s largest national insurers, so it’s unranked by J.D. Power in terms of its national coverage. However, J.D. Power is ranked by J.D. Power for its mid-Atlantic region. Overall, NJM sits above average compared to its mid-Atlantic region competitors:

  • NJM’s overall interaction score is 887, which is 28 points higher than the mid-Atlantic region average of 859
  • NJM scored a 5 out of 5 score overall from J.D. Power
  • Nearly all (95%) of NJM customers indicate they experienced no problems during the previous 12 months
  • NJM earned a Policy Offerings score of 878, which is 59 points higher than the mid-Atlantic region average of 819 (the national average was also 819)
  • NJM scored significantly higher than the national average in all six Policy Offerings attributes
  • NJM scored substantially higher in terms of price, scoring an 827 ranking compared to the mid-Atlantic region average of 742 and the national average of 735
  • 96% of NJM customers indicated that they had not experienced an error on their billing statement, compared to the mid-Atlantic average of 92%
  • NJM has an overall claims satisfaction score of 909, which is 59 points higher than the mid-Atlantic region average of 850 (and 47 points higher than the national average of 862)

Overall, NJM scored significantly higher than its competitors in most important metrics according to the mid-Atlantic J.D. Power rankings.

A.M. Best, which analyzes the financial strength of companies, has also awarded NJM an “A+” or “Superior” score, which indicates that the company should have no trouble covering its claims or liabilities.

What makes the company unique?

NJM has several features that make it unique from competing insurers:

Only Available in New Jersey and Pennsylvania: NJM has traditionally only served customers in New Jersey. Starting in 2018, however, NJM began accepting customers from Pennsylvania.

Mutual Company: NJM is a mutual company. That means any value or excess profits are given back to policyholders in the form of dividends. NJM claims the average policyholder receives about $150 per year in dividends, equivalent to about a 10% discount on coverage.

Affordable: NJM is known for its affordable policy options. The company routinely scores well in terms of price competitiveness and value among its mid-Atlantic region competitors. NJM’s policies are priced about 20% lower than the New Jersey state average.

Few Complaints: One of the reasons why NJM is ranked so high among car insurers is because the company gets few complaints. In fact, there have been multiple years where the NJ Department of Banking & Insurance receives zero complaints against NJM – which is impressive considering the company insures 850,000 policyholders across the state.

Is NJM a good insurance company?

NJM has very strong reviews compared to other coverage providers in New Jersey. The company scores well in terms of claims satisfaction and pricing. As mentioned above, the NJ Department of Banking & Insurance receives few complaints about NJM, and they even receive no complaints whatsoever in some years. That’s impressive.

In 2012, for example, NJM was ranked as the largest insurer in New Jersey. However, there were zero justified complaints against the insurer that year.

GEICO, the next largest insurer in the state, reported 19 complaints for 809,000 policies, while Allstate, the third-largest insurer, reported 35 complaints for 657,000 policies.

NJM is also well-rated for its repair, rental, and settlement process. Customers generally have a smooth and easy claims experience with NJM.

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What are NJM auto insurance policies and products?

NJM offers a standard range of auto policies and products to policyholders in New Jersey and Pennsylvania. Some of the features that make the company unique, however, include:

Roadside Assistance Comes Standard: NJM offers roadside assistance on every policy as a standard option.

Ideal for Young, Male Drivers: Young, male drivers are among the highest risk drivers to insure. They always pay more for coverage. However, NJM is one of the most competitive companies for young male drivers, charging significantly less than many of its competitors.

Easy Claims Process: One reason why NJM is ranked so highly is that the company has excellent ratings for its claims process. Few customers have any complaints about making a claim with NJM. Typically, when researching any insurer online, you can find numerous complaints from customers who feel wronged after a denied claim. With NJM, these complaints are surprisingly rare.

What’s our final word?

The only real drawback with NJM is that it’s only available to drivers in New Jersey and Pennsylvania. Otherwise, the company scores nearly perfect marks for claims satisfaction, pricing, value, and other metrics. Since 1913, NJM has covered New Jersey policyholders while also distributing profits back to policyholders in the form of dividends, with the average policyholder receiving about $150 in dividends per year. For all of these reasons and more, NJM is frequently ranked as the top insurance company in New Jersey (and has recently expanded into Pennsylvania as well).

Reviews
for NJM Insurance Group

4.68 (371 reviews)
5
November 19, 2020

mereditha

NJM is a great company

We love NJM. Their customer service is great. We've never had a problem reporting a claim or getting help when we need it. And we also love getting a rebate every year.
5
June 10, 2020

wagspam

NJM Review

NJM is fantastic. I have had to use their services once or twice. The most important factor to me was hasslefree claims, and also the fact that they provide dividends annually is great!
1
May 6, 2020

KarlaSan

The worst insurance company ever. Seriously! Be very careful

As I was told, you never pay DV claims. Your methods of resolution are questionable & ur lack of interest to resolve claims are very evident. Wonder how many victims weren’t compensated for accidents at your client's faults. I hope someday @USSupremeCourt investigates your methods. You guys are worst than a virus, you're a disgrace for people victims where their life cross with this insurance. If I need to shop for an insurance company I will ...
As I was told, you never pay DV claims. Your methods of resolution are questionable & ur lack of interest to resolve claims are very evident. Wonder how many victims weren’t compensated for accidents at your client's faults. I hope someday @USSupremeCourt investigates your methods. You guys are worst than a virus, you're a disgrace for people victims where their life cross with this insurance. If I need to shop for an insurance company I will never ever pick NJM Insurance Group, not because they didn't accept my DV claim but because the [REDACTED WORD] way and the questionable methods they use to process DV claim not to be approved later. I hope this insurance gets audited and punished sooner than later.
5
May 4, 2020

Dano_93

Trusted Insurance Company

NJM Group has always been a great insurance company in my opinion. For example, they pay send you a check at the end of the year depending on your driving record. They also sent me 15% of what I pay for 3 months as a refund because of the pandemic. They area are that money are not driving. They also give discounts if you are a student with a great academic GPA and offer discounts if you complete a driving course.
5
April 29, 2020

Anniem

NJM Excellent customer service

Excellent customer service their employees were always very helpful and ready to explain different coverage options.
5
March 7, 2020

jagslax220

Great

Great insurance company all together. The rates are excellent, and very forgiving for accidents will use for as long as i have a car
5
February 23, 2020

Mcb1099

Great Rates!

Great rates on auto and homeowners insurance. When i was in an accident they worked fast to settle it.
5
February 3, 2020

Doodle1996

NJM is a superior insurance company

NJM is a great insurer. Customer service is top notch. Claims reps and service is second to none. Rates are the best around!
5
January 20, 2020

Jim66

Great Company

Reasonable price, great customer service, fast claim processing. Customer service agents are friendly and helpful.
5
January 14, 2020

PaulRoss

Customer for over 10 years

I think NJM is great. They're fair with pricing compared to other insurance companies. I would recommend them to anyone in NJ.
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