How to Track the Progress of Your American Family Auto Insurance Claim in 2024 (Expert Approach)
Track the progress of your American Family auto insurance claim by visiting your online account or mobile app, going to the "Claims" section, and calling an Am Fam agent. On average, American Family resolves its car insurance claims within 19 days, but it depends on the claim complexity.
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Travis Thompson
Licensed Insurance Agent
Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...
Licensed Insurance Agent
UPDATED: Jul 10, 2024
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Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
UPDATED: Jul 10, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
To track the progress of your American Family auto insurance claim, simply log into your account or mobile app, visit the “Claims” section, and call a representative.
After an accident, you’ll want to know how to file an auto insurance claim to pay for repairs and track the progress of this claim with American Family. Keep reading our expert, step-by-step guide on how to track the progress of your American Family auto insurance claim online.
If your Am Fam rates went up after a wreck, you can also enter your ZIP code into our free quote tool above to instantly compare rates from the most affordable car insurance companies near you.
- Step #1: Go to Account or App – Use your American Family login or app
- Step #2: Visit Claims Section – Navigate to the “Claims” section
- Step #3: Call Am Fam Agent – Call American Family at 1-800-692-6326
Step #1: Go to Your Account or Mobile App
How do I check the status of my American Family insurance claim online? American Family allows you to track the progress of your auto insurance claim through its website. You need to set up an account to access this information, and many people choose to do this when they first open the account.
American Family also allows you to file information about the claim and to check back in to view the status at any time. In addition, policyholders can download the MyAmFam app to view the same information.
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Step #2: Navigate to the Claims Section
Once you’ve used your American Family insurance login to get to your account, simply click the “Claims” button in the main menu of your account. Here, you can see a list of previous American Family insurance auto claims and check on the status of outstanding claims.
Alternatively, with the mobile app, you can visit the “Claims” section by selecting it in your main menu. Learn more in our guide titled, “How long does it take for American Family to process an auto insurance claim?”
Step #3: Call an Am Fam Agent
If you’d prefer a personal touch, you can also call an insurance adjuster to get an American Family auto claim status. They can also answer specific questions that checking your status online couldn’t answer.
The American Family claims phone number is 1-800-692-6326, where you can file claims and check on their status 24/7.
Learn More: What is the difference between an auto insurance agent and an auto insurance broker?
How Auto Insurance Claims With American Family Work
Like many insurance companies, American Family allows you to upload information about the incident through your online account. You will need to provide full details and upload photographs of the damage.
Sometimes, you may need to take the vehicle to a repair shop in their network — depending on the scale of the damage — to receive the photos that way.
Once American Family has all the information they need, the adjuster will generate an estimate of the repair costs and send it to you. This will also be available to view in your online account. You can learn more by reading: “How do auto insurance companies pay out claims?”
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American Family Needs All Details to Process Claims Successfully
You might be wondering how to file a claim with American Family insurance if a third party caused your accident. Simply provide the American Family insurance claims department with their vehicle details, name and address, and insurance company info.
You’ll also need to explain where and when the accident happened and if police were present. Find out more if you wonder: “Do you need to file a police report after an accident?”
Wondering how long your claim will take? Check out the table below to compare the average claims resolution time vs. other top competitors:
Auto Insurance Average Claims Length by Provider| Insurance Company | Claims Length (Days) |
|---|---|
| Allstate | 16 |
| American Family | 19 |
| Amica Mutual | 12 |
| Auto-Owners Insurance | 14 |
| Erie | 10 |
| Farmers Insurance | 18 |
| Geico | 14 |
| Liberty Mutual | 17 |
| Nationwide | 13 |
| Progressive | 15 |
| State Farm | 12 |
| The Hartford | 15 |
| Travelers | 16 |
| USAA | 11 |
While actual claims length will vary, sending all relevant information to the company as soon as possible will significantly speed the American Family insurance claim process along.
What Happens When American Family Finishes its Review
If American Family wants any more information, they’ll contact you. Otherwise, you’ll receive a notification from the adjuster with an estimate. You can then go to a repair shop of your choice to carry out the work, and American Family will usually pay the shop directly.
However, if there is any dispute between the shop and the company, you may want to read: “What if insurance won’t pay the repair shop’s quoted price?”
Impact of American Family Claims on Car Insurance Rates
Unfortunately, like most of the best car insurance companies, you’ll likely see premiums go up after filing a claim. However, the amount it increases depends on factors such as fault, accident severity, bodily injuries, and claim cost.
Check out the table below to compare full coverage rates with a clean record vs. after an accident with the top providers:
If you’re wondering how to find cheap rates after an accident, check out our guide titled, “Can I switch auto insurance companies after an accident where I was at fault?”
Easily Track Your Am Fam Car Insurance Claim Online
You will be able to track the progress of your auto insurance claim with American Family. The easiest way to do this is to log into your account and check the current status. You will need to set up an account first to do this and can then download the MyAmFam app as well.
Let’s see your money-saving moves when you bundle your home and auto policies under our roof. https://t.co/mCsqNLzgey pic.twitter.com/juDkjXSHz8
— American Family Insurance (@amfam) September 13, 2023
Alternatively, you can call the company directly. It’s best to send the company full details about the accident as soon as possible so they can handle the claim promptly.
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Frequently Asked Questions
How do I track my American Family insurance claim?
Track the status of your American Family claim by visiting your online account or mobile app, navigating to the “Claims” section, and calling an agent. The American Family insurance phone number for claims is 1-800-692-6326.
Check out our review of American Family car insurance to learn more about the company and its offerings.
Does American Family Insurance have a 24-hour customer service line?
A top question readers ask is, “Is American Family Insurance 24-hour customer service?” Yes, you can contact an agent around the clock if you have any questions about your account or claim.
What is the parent company of American Family Insurance?
You may be wondering, “What company owns American Family Insurance?” American Family is part of AmFam Holdings Inc.
Does American Family have an app?
Yes, you can service your account and check the status of a claim at any time through the MyAmFam app.
Is there an American Family car insurance grace period?
Yes, American Family offers a 9-day grace period to submit late car insurance premium payments. On the other hand, new cars have a grace period of 14 days to add a new car to their policy, ensuring continuous coverage.
What states is American Family in?
You can get American Family insurance in 44 states and Washington, D.C. Unfortunately, you can’t get Am Fam coverage in Alaska, Louisiana, Maine, North Dakota, Rhode Island, and Wyoming.
Enter your ZIP code into our free quote tool below to instantly compare Am Fam quotes vs. top competitors in your state.
Is there an American Family claims email address?
Since American Family doesn’t have a claims email, the best way to track your claim is by using your online account, mobile app, or calling an agent.
What is the American Family home insurance claims phone number?
You can file a homeowners insurance claim with American Family by calling 1-800-692-6326.
Is American Family the same as Aflac?
No, Aflac and American Family are not the same company. While American Family focuses primarly on auto, home, life, renters, and commercial insurance, while Aflac specializes in supplemental insurance types, such as dental, accident, cancer, and disability insurance.
Where is the American Family Insurance headquarters address?
The American Family insurance address is 6000 American Parkway, Madison, WI 53783.
What is the timeline for insurance claims?
The timeline for the insurance claims process varies by claims complexity, ranging from several days to several months.
Compare over 200 auto insurance companies at once!
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Travis Thompson
Licensed Insurance Agent
Travis Thompson has been a licensed insurance agent for nearly five years. After obtaining his life and health insurance licenses, he began working for Symmetry Financial Group as a State Licensed Field Underwriter. In this position, he learned the coverage options and limits surrounding mortgage protection. He advised clients on the coverage needed to protect them in the event of a death, critica...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
