How do I file an auto insurance claim with Erie?
If you've been in an accident, once the dust settles, you may find yourself needing to file an auto insurance claim with Erie if you're a customer or were involved in an accident with an Erie policyholder. Start the Erie claim online if you're a customer, or reach out to Erie customer service to speak with an agent at 800-367-3743.
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Tracey L. Wells
Licensed Insurance Agent & Agency Owner
Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...
Licensed Insurance Agent & Agency Owner
UPDATED: Aug 17, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
UPDATED: Aug 17, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- Filing an auto insurance claim with Erie is a simple, four-step process
- How long it takes to process your auto insurance claim varies depending on the severity of the crash and the estimated cost of the damage
- To check the status of your auto insurance claim with Erie, you’ll need to call the company’s customer support line.
The process for how to file an auto insurance claim is much the same, no matter which provider you have insurance through. In most cases, customers are required to reach out to an agent, provide as much detail as possible about the accident, and then wait for their claim to be reviewed.
However, in some cases, individual details about the filing process may vary from one insurance provider to the next. If you’re an Erie customer and need to learn how to file an auto insurance claim with Erie, keep reading. We’re breaking down the filing process and the steps that you’ll need to follow.
Filing an Auto Insurance Claim With Erie
Filing an auto insurance claim with Erie is a straightforward process. No matter the circumstances of the accident, you’ll need to follow each of the four steps outlined below.
Begin Your Erie Claim
You’ve gotten into an auto accident. After receiving any necessary medical care, filing a police report, and getting your vehicle moved to a safe place, it’s time to start your auto insurance claim.
With Erie Insurance, you’ll need to call your local Erie insurance agent. If you don’t have contact information for a local agent, you can also call 800-367-3743.
This agent will create your claim but likely won’t ask for a full report about what occurred during the accident. This will happen during the next step of the filing process.
Reach Out to Your Erie Auto Insurance Claims Agent
After your claim is filed, you’ll need to wait for a claims adjuster to reach out for more information. This phone call will likely come within just a couple of days of filing your claim.
During this call, the Erie insurance agent will ask you a variety of questions about the accident. Even if there is a police report, the agent will likely ask you to recount the circumstances of the accident as well.
This claim will then need to be reviewed. You’ll likely be asked to confirm your insurance policy number and claims number, so it’s a good idea to have both on hand when you’re expecting the call.
Review Your Repair Options
After a claims adjuster has reviewed your claim, they’ll discuss your repair options with you. You’ll get to decide which option you’d like to choose.
For instance, one repair option that Erie offers is a photo appraisal. Instead of going to a mechanic or repair shop to get an estimate for the damages, you’ll submit photos of your vehicle, and Erie will use those photos to create a rough estimate of the repair costs.
You can choose where to get your car repaired after an accident in most cases, but if you use one of Erie’s approved repair shops, you won’t need to get an estimate first before taking your vehicle to the shop for repairs.
Settle Your Erie Auto Insurance Claim
The final step in filing an auto insurance claim with Erie is to settle your claim. How long it takes for an auto insurance company to pay out a claim depends on a variety of factors, including the severity of the crash and damage and the estimated cost to repair.
Most states have a law that states that insurance companies must review and process claims within a certain amount of time. In most cases, an insurance company must pay out your claim between 15 and 60 days of filing.
If it’s been a few days or weeks and you haven’t heard from your agent, you may opt to reach out to check the status of your claim. How to check the status of an auto insurance claim is different for every company.
For Erie Insurance, you’ll need to call the customer support line and provider your policy number and account information.
Read more: How long does it take for Erie to process an auto insurance claim?
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Final Thoughts on Erie Auto Insurance Claims
You can file an auto insurance claim with Erie online or over the phone, but always make sure you have your policy information, photos of the damage, and driver and witness contact information ready before you start the process.
It can also help to have a police report to corroborate your claim. Your Erie claims adjuster will ask for this information when you file a claim.
Frequently Asked Questions
How do I file an auto insurance claim with Erie?
There is a four-step process for filing an auto insurance claim with Erie. First, you’ll begin your claim by calling Erie’s customer service line or by contacting your local Erie agent.
Next, a claims adjuster will reach out to get additional details about the accident. The claim will then need to be reviewed. Once it’s been reviewed, an agent will discuss your repair options.
How long does it take to file a claim with Erie?
How long filing an auto insurance claim with Erie will take varies depending on the severity of the accident and the estimated cost of damage. You can help speed up the process by providing as much information as possible and answering or returning calls from your agent in a timely manner.
How do I check the status of an auto insurance claim with Erie?
If you want to check on the status of your auto insurance claim with Erie, you’ll need to call customer support. You’ll be asked to provide your policy number and claim number and answer questions about your account information.
Compare over 200 auto insurance companies at once!
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Tracey L. Wells
Licensed Insurance Agent & Agency Owner
Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...
Licensed Insurance Agent & Agency Owner
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.